Monday, December 04, 2006
Sometimes I just hate companies
Will someone please tell me what the hell is wrong with Acura Roadside assistance? I've already had my beef with Onstar, so I don't feel like getting into details. Let's just say I WON'T be one of those people on the Onstar commercials.
Anyway, on Sept 30, my car died. It just wouldn't start. The battery was dead. So I called Onstar and they were no help. That's a long story, but like I said, I'm not going to get into that right now. So I called Acura Roadside assistance. I have an Acura, and my roadside assistance was expired, but I figured I could just pay for the tow. So I call them and they set up a tow for me. They say the tow truck will be there in an hour. So all is good, right? Wrong!
An hour and a half later, I get a call from this tow company asking where I am. Not a good sign. So I tell them and they're like, "we don't service vehicles that far out". Okay, the car was about a 15 minute ride from them, so what the hell? Anyway, I call back Acura and they are trying to find another tow company. They say they can set up an appointment with another one but it'll take 3 hours for them to get there! I ask where this place is and it's like an hour ride away. WHAT?! If a place right by us won't come, why will this other place??
So while I'm talking to Acura, my wife just calls the first tow company in the phone book, and they'll be out within an hour. And they were. Yay for Horcher's towing!! Since I was still on the phone with Acura, I had them cancel my roadside assistance. They confirmed the cancellation and said all charges to my credit card will be reversed.
So I thought this was all over. No weird charges on my credit card, everything balances out. Now, two months later, I'm looking at my credit card statement online. I have this weird charge on there with a very non-descriptive name. So I call the credit card company and get the phone number associated with it. Guess what, it's Acura Roadside Assistance!!!! So I call Acura on a Thursday, and I ask what is going on. I tell them that the roadside assistance was cancelled, and they see this in their records, so they say I should be getting the money put back onto my credit card, but I should call back on Monday to confirm.
So Monday rolls around...no refunds on my credit card. So I call back. Now they are telling me that I did cancel the tow truck on September 30, but it shows that I called for another tow truck on November 27. Say what?! I swear to this person that I didn't black out and randomly call Acura roadside assistance on November 27. But she has to give the information to her supervisor. Apparently they have to make this some sort of claim. So now I'm supposed to hear back from this supervisor tomorrow. It looks like I'm going to have to dispute this charge on my credit card because I no longer trust people.
My guess is that the tow company who refused to come out just sent a charge to Acura Roadside Assistance even though they didn't come out. Then Acura automatically forwarded the charge. The reality is, I don't care what happened, I just want my money back since I did not receive Roadside Assistance from them.
Anyway, on Sept 30, my car died. It just wouldn't start. The battery was dead. So I called Onstar and they were no help. That's a long story, but like I said, I'm not going to get into that right now. So I called Acura Roadside assistance. I have an Acura, and my roadside assistance was expired, but I figured I could just pay for the tow. So I call them and they set up a tow for me. They say the tow truck will be there in an hour. So all is good, right? Wrong!
An hour and a half later, I get a call from this tow company asking where I am. Not a good sign. So I tell them and they're like, "we don't service vehicles that far out". Okay, the car was about a 15 minute ride from them, so what the hell? Anyway, I call back Acura and they are trying to find another tow company. They say they can set up an appointment with another one but it'll take 3 hours for them to get there! I ask where this place is and it's like an hour ride away. WHAT?! If a place right by us won't come, why will this other place??
So while I'm talking to Acura, my wife just calls the first tow company in the phone book, and they'll be out within an hour. And they were. Yay for Horcher's towing!! Since I was still on the phone with Acura, I had them cancel my roadside assistance. They confirmed the cancellation and said all charges to my credit card will be reversed.
So I thought this was all over. No weird charges on my credit card, everything balances out. Now, two months later, I'm looking at my credit card statement online. I have this weird charge on there with a very non-descriptive name. So I call the credit card company and get the phone number associated with it. Guess what, it's Acura Roadside Assistance!!!! So I call Acura on a Thursday, and I ask what is going on. I tell them that the roadside assistance was cancelled, and they see this in their records, so they say I should be getting the money put back onto my credit card, but I should call back on Monday to confirm.
So Monday rolls around...no refunds on my credit card. So I call back. Now they are telling me that I did cancel the tow truck on September 30, but it shows that I called for another tow truck on November 27. Say what?! I swear to this person that I didn't black out and randomly call Acura roadside assistance on November 27. But she has to give the information to her supervisor. Apparently they have to make this some sort of claim. So now I'm supposed to hear back from this supervisor tomorrow. It looks like I'm going to have to dispute this charge on my credit card because I no longer trust people.
My guess is that the tow company who refused to come out just sent a charge to Acura Roadside Assistance even though they didn't come out. Then Acura automatically forwarded the charge. The reality is, I don't care what happened, I just want my money back since I did not receive Roadside Assistance from them.
